Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

 

Terms and Conditions: 

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Welcome to Thapasu! This Platform is owned by Thapasu Foods LLP, a company incorporated under the THE LIMITED LIABILITY PARTNERSHIP ACT, 2008  with its registered Head Office at  #62, Chikkaballi Village & Post, via Keragodu, Basaralu Hobli, Mandya Tq & Dist. 571466, Karnataka, India and its branch offices at Thapasu Foods LLP, Thapasu Centre, Balsari Village, Near Jairu Water Point, Post Office Chhiyal, Tehsil Manali, 175131, Kullu District, Himachal Pradesh (hereinafter referred to as "Thapasu", company, we , us or our).

 By accessing or using any of our services, including our website ( https://www.thapasu.com/ ), products, mobile applications, and software (collectively and hereinafter to be referred to as "Thapasu Services"), you (either user, client, employee of Thapasu) agree to abide by the following terms and conditions. 

This document constitutes an electronic record under the provisions of the Information Technology Act, 2000, and the corresponding rules. It is subject to amendments related to electronic records as per various statutes, as modified by the Information Technology Act, 2000. These terms and conditions constitute a legal agreement between you and Thapasu. Your use of the site indicates your unconditional acceptance of these terms, along with any additional policies and guidelines referenced herein. These terms do not override or modify any previous or any individual agreements or contracts and apply solely to your use of the Thapasu Services, its subsidiaries, or affiliates from the date of publishing. If no such agreements exist then this is the document to act as an agreement between the parties.

 

If you're using the Thapasu Services on behalf of others, you're responsible for ensuring their compliance with these terms.

 

Thanks for being part of Thapasu!

 

Please read these conditions carefully.

Any other contract/agreements may have an overriding effect, depending upon the terms and agreement agreed therein. If no such agreements or contracts exist then this document will act as the agreement and will be binding on the users and employees of Thapasu.

Any new features or tools which are added to the services shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page before accessing it everytime. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

1. Eligibility: We do not sell products to any person who is either declared enemy, insolvent or barred by any Indian law, court orders or minors, if any minor is using “Thapasu” through any major person account then it is deemed that their parents or guardian, court of wards has entered into agreement with us (refer Indian Contract Act ,1872 for this purpose).

 

1. GENERAL CONDITIONS:

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We reserve the right to refuse service, terminate accounts, terminate your rights to use Thapasu, remove or edit content, or cancel orders in its sole discretion.

Prices for our products are subject to change without notice.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

1. PRIVACY

Please review our Privacy Notice, to understand our practices.

 

1. COMMUNICATIONS

When you interact with the Thapasu website or send messages via email, text, or any other means from your desktop, mobile device, or another platform or means it's considered communication. By using our services, you're giving your consent to receive communications from us including emails, texts, mobile notifications, messages on the site, or through other Thapasu Services, like our Message Center (which may involve third-party services) etc.

If you want to opt out, you can mail us with a specific written expression. You can save copies of these communications for your records. By agreeing to this, you acknowledge that all agreements, notices, disclosures, and other communications sent to you electronically meet any legal requirements as if they were in writing.

1. COPYRIGHT

All content included in or made available through Thapasu, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, website and software is the property of Thapasu  or its content suppliers(depending upon the agreement between Thapasu and content supplier)  and protected by Indian laws (Copyright Act,1957 of India) and International copyright laws depending upon the jurisdiction. The compilation of all content included in or made available through Thapsu is the exclusive property of Thapasu and protected by the Indian and International copyright laws. 

1. TRADEMARK

Trademark application of Thapasu is in process meanwhile someone copying or using the identical, deceptively similar for the trade purpose or somehow, not being authorised by written permission by Thapasu under its letterhead, common seal, designation and signature will be liable for legal course of action including “passing off”.

 

1. ACCESS YOUR ACCOUNT

You may need your own Thapasu account to use certain Thapasu Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password at your end. 

 

1. REVIEWS, COMMENTS AND OTHER CONTENT

If you are user, you may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, anywhere so long as the content contains fact and is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but do not regularly review posted content.

1. SHIPPING POLICY:

Orders are shipped from our warehouse through third party e-commerce logistics. Our endeavour is to make the products reach you within 7-10 days from receipt of order and payment. 

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Due to courier pickup timelines, all orders received before 4 p.m will be processed on the next day. Orders are not dispatched on Sundays and public holidays.

Order delivery may failed due to these reasons, wrong address, customer not available, premises closed and it’s the sole responsibility of the user.

In case of the Act of God and force majeure, we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to us through the contact details provided by us.

 

1. RETURNS, REFUNDS AND TITLE

Thapasu does not vest title in returned items until the said items physically reach our facility. At our sole discretion, a refund may be granted without necessitating the return of the item. In such instances, we expressly disclaim any acquisition of title to the refunded item.

Our cancellation and return policy delineate the terms and conditions governing the return of goods purchased on our Website. Additionally, users have the option to cancel orders only before shipping. If you cancel or return the order after shipping then we will deduct the shipping charges and then refund the amount to you. If there is any delay from our shipping partner then you can cancel the order and the whole amount paid by you will be refundable according to e-commerce rules,2020.

 Users are allowed to return goods, subject to a valid reason, and may seek a refund under specific conditions.

In case of breakage, loss during shipping we will avail another unit of the same product to you.

While we strive to make returns, refunds, and cancellations accessible to our users, certain restrictions are imperative to align with our business, legal, and contractual obligations. In such cases, specific guidelines, referred to as the "Guidelines," take precedence over our general policy. Users are strongly encouraged to familiarize themselves with the applicable Guidelines during the purchase process on our website.

You can return a product in the following scenarios:

(a) If you receive a faulty or defective product.

(b) If you receive a product that is different from what you ordered.

To successfully initiate a return, the following conditions must be met:

(a) The products must be returned in their original condition, including any bills, tags, and labels.

(b) Products must be in their original, unsoiled form.

(c) The brand packaging should remain intact.

(d) Replacement of a product is contingent upon its availability on the website at that time. The return process must be initiated within 24 hours of receiving the product.

These specific points are crucial to ensuring a smooth and effective return process in line with our commitment to providing quality service to our users.

1. PRODUCT DESCRIPTIONS

Thapasu attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of our service is accurate, complete or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. Please keep in mind that product images as shown at our services (websites, apps, etc.) are for showcasing purposes only and the same product will be delivered but maybe not be identical as displayed. While we furnish recipes and guidelines on our website for the optimal utilization of our product, whether in traditional or scientific contexts, it is explicitly stated that we assume no responsibility or liability for such information. Users are advised to use the provided content at their own discretion and risk. Please use the products with caution if you have any disease, illness, allergies or under medical supervision. The Company will not be liable for any adverse reactions due to u allergies. 

Quality Assurance: We strive to maintain the highest quality standards for our food products. If you receive a product that does not meet your expectations, please contact us. 

 

1. Store Terms:

We provide our service on a “first come first serve basis”.

We reserve the right to refuse service to anyone for any reason at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

​We cannot guarantee that your computer monitor's display of any colour will be accurate. 

​We reserve the right, but are not obligated, to limit the sales of our products or Services to such person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis without any discrimination on the basis of race, caste , colour, religion etc. which is against the principles of humanity and natural justice. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

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We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

1. PRICING

We regularly check List Prices and update it against the product and break the charges/price into separate units such as M.R.P., Discount, Delivery Charges etc.

Note: Please provide GSTIN number for business purchases otherwise it will be presumed that it is a personal purchase.

1.  PAYMENT

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

1. Lack of authorization for any transaction/s, or

2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or

3. Any payment issues arising out of the transaction, or

4. Decline of transaction for any other reason/s

It will be governed by the terms and conditions agreed between the Buyer and the respective Platform or Bank.

Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. 

For Cash on Delivery transactions, refunds, if any, will be made via electronic payment transfers.

 

1.  PERMISSIONS

When you use services from Thapasu, you may have to grant certain permissions for better and efficient functioning. Refer to our Privacy Policy for more.

 

1. OPTIONAL TOOLS

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We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

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You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

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Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

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We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

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1. Third Parties

Third parties might be selling our product on their marketplace but Thapasu does not assume any responsibility or liability for the actions, product, and content of third parties. You should carefully review their privacy statements and conditions of use. 

Certain content, products and services available via our Service may include materials from third-parties.

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Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

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We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

1. PERSONAL INFORMATION

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Your submission of personal information through the store is governed by our Privacy Policy.

 

1. PROHIBITED USES

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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

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1. DISPUTES AND APPLICABLE LAW

Any dispute or claim relating in any way Laws of India shall be applicable. Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore. All the civil/  commercial  disputes  shall be adjudicated through Arbitration by mutually agreed arbitrator in Bangalore.

As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2, 00, 000.00/- the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted already by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.

Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Flipkart Platform.

Thapasu reserves its right to initiate civil and/or criminal proceedings against a user who files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Thapasu may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be liable and will be prosecuted to the fullest extent of the law.

1. Force Majeure: You agree that Thapasu shall be under no liability whatsoever to you in the event of non-availability of any of the Services or any portion thereof, occasioned by an Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of Thapasu (including any event which is caused by the failure or non-performance on the part of the Content Owners or the Platform Partners).

2. Governing laws: These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Services or in relation to these Terms. Notwithstanding the foregoing, you agree that any proceeding brought by you shall be exclusively before the courts in Bengaluru, India.

3. Severability: If any provision of these Terms is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions shall be given full force and effect.

4. Entire agreement: These Terms, the Privacy Policy and any other terms or policies as may be prescribed by Thapasu from time to time, constitute the entire agreement between you and Thapasu, which will govern your use of or access to the Services and/or the Platform, superseding any prior agreements between you and Thapasu regarding such use or access.

5. Survival: You acknowledge that your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law shall survive the efflux of time and the termination of these Term.

6. Indemnity:
   You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive even after the expiry or termination of this User Agreement. 

In no case shall Thapasu Foods LLP, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

1. TERMINATION
   This agreement is effective unless and until terminated by either you or the company. You may terminate this agreement at any time, provided that you discontinue any further use of our services. The company may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to its services. Such termination will be without any liability to the company. Any such termination of agreement shall not cancel your obligation to pay for the product already ordered from us or affect any liability that may have arisen under the agreement. 

2. Grievance Policy:
   In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Consumer Protection Act,2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the company, including those pertaining to breach of the Terms of Use or any other policies are published as under the contact information provided by us at the foot of this agreement.

3. Contact Us

• By email: info@thapasu.com

• By visiting this page on our website: https://www.thapasu.com/

• By phone number: 8219667968

• By mail: 62, Chikkaballi Village & Post, via Keragodu, Basaralu Hobli, Mandya Tq & Dist. 571 466, Karnataka, India