GENERAL RETURNS AND REFUND POLICY

  1.  Products are returnable within the applicable return window only if there are defects and deficiencies (physically damaged, has missing parts or accessories, different from their description on the product description on https://www.thapasu.com ) in the Product.

  2. Products marked as “non-returnable” on the product detail page cannot be returned.

  3. Return process will be initiated only if:

  • It is determined beyond reasonable doubt that the product was not damaged while in your possession;

  • The product is not different from what was shipped to you;

  • The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories as applicable therein).

  1. Products once sold, not falling under the ambit mentioned in points 1 to 3 shall not be eligible for return.

  2. Refund Policy: Refund shall be initiated only under certain special circumstances listed below:

  • The product is damaged or there have been some breakages during transport.

  • The product has an expiry of less than 3 months. 

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on orders@thapasu.com or call us on +918988290104​

  • THAPASU will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.

  1. While raising a request for return on the Platform, the user shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The user will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The user shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, with price tags intact, all packaging material undamaged and unused. 

  2. THAPASU reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the user. However, THAPASU will notify the users of any change in the Return and Refund Policy by posting a notice on the homepage of the Platform.


 

TERMS OF CANCELLATION

Cancellation before dispatch 

  • A user is permitted to fully or partially cancel orders prior to its dispatch from THAPASU.

    1. Upon successfully placing an order on the Website and after THAPASU has successfully handed over the product(s) to the Logistic Partner (as defined in the shipping policy), the user will receive a unique tracking identity number, which will enable the user in tracking the status of delivery of the purchased Products.

    2. Prior to the dispatch of the purchased Products, should the user decide to cancel the purchase, the user can do so by referencing the unique tracking identity number received by the user and requesting THAPASU to process a cancellation by sending an email to orders@thapasu.com within 4 hours from placing the order.

    3.  Refund - In all events of cancellation prior to the dispatch of the purchased Products, THAPASU shall initiate refunds within 7 (seven) business days from the date on which it received the request from the user. ​Payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the user’s bank.

Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

EXCHANGE POLICY

We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on orders@thapasu.com or call us on +918988290104​ with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.